Oxbow Limited (T/A Oxbow Adventure Co.) is committed to protecting our customer information and ensuring that any personal information you disclose remains confidential when using our website, products and services.
What information we require
Oxbow Limited will only collect information that you willingly provide. This may be in person, over the phone, through our website, via email or in writing. When you arrive, we ask you to sign in at reception and sign a digital waiver before participating in any of our activities. Failure to do so may result in you being unable to participate.
When booking with us, we will require certain personal information including (but not limited to):
• Your name
• Phone number
• Email address
• Billing or purchase information
When you arrive at site, you will be required to sign a digital waiver where you will disclose:
• Any pre-existing medical conditions
• Height and weight
• Any further information you believe should be disclosed
We use reliable, third party booking software providers to help manage your booking and keep your information secure. We utilise reservation management software “Ibis” who are also integrated with our payment management solution, “Windcave”. “Windcave” handle credit card details and are PCI compliant.
All third-party providers are subject to strict confidentiality obligations.
Oxbow Limited uses Google Analytics to monitor traffic on our website www.oxbow.co.nz and all of its subpages including our booking page which is integrated with our third party booking service provider “Ibis”.
Oxbow Limited utilise social media sites including (but not limited to) Facebook, Instagram, and You Tube. From time-to-time, we post our customer experiences on these forums, however, please let us know prior, either in email or writing, if you do not wish for us to use photos or other material in which you may be either the subject or part of the subject.
We process personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take all reasonable steps to ensure that the personal information we process is accurate, and current.
Accessing Personal Information
We will provide you with access to your personal information and to correct this data if it is retained by law or for legitimate business purposes. We ask all users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests. We may decline to process requests if such processing would jeopardise the privacy of others or would be extremely impractical. We perform this service free of charge, except if doing so would require a disproportionate effort upon the resources of Oxbow Limited.
Review/Access to Policy
We intend to regularly review our compliance with this Policy and applicable privacy laws. We ask that you contact us if you have any questions or concerns regarding this Policy or our treatment of personal information. Our contact website is www.oxbow.co.nz. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between us.
Please note that this Policy may change from time to time. We will not compromise your rights under this Policy without your explicit consent, and we expect most such changes will be minor. Any Policy changes will be posted on this page. Each version of this Policy will be identified at the top of the page by its effective date, and we will also retain all previous editions of this Policy for your review.
If you have any additional questions or concerns about this Policy, please feel free to contact us on firstname.lastname@example.org