Covid-19

Covid-19 and what we’re doing to keep you safe at Oxbow Adventure Co.

Here at Oxbow Adventure Co. our number one priority is keeping all our customers and team members safe, happy, and healthy, and despite Covid-19, we’re pretty keen to keep it that way. 

To adhere to the “new normal”, we’ve implemented a few processes and practices to help mitigate and manage the risk of Covid-19:

  1. Sanitising – Throughout the building you will notice several hand sanitising stations. Please make sure you sanitise when you enter and exit the building.
  2. Social Distancing and Contact Tracing – social distancing will be dependent on the alert level in New Zealand when you visit Oxbow. At Alert Level 2 or higher, upon arrival you will be required to sign in using the contact tracing app. You will also be required to maintain a social distance of at least 2m.
  3. Protective Gear – Here at Oxbow we’re one step ahead and already distribute buffs to our customers as part of our service. You will be required to wear these if you’ve opted for the jet boat and off-roaders, but we recommend you wear them for all activities.
  4. Refunds/Credit – Like you, we’re really hoping New Zealand can avoid another lockdown. However, if Oxbow Adventure Co. are unable to operate for any length of time as a result of Covid-19, your booking will be held in credit and a member of our team will be in touch to rebook you. If you’re only in the region for a short time and unable to rebook, then refunds will be given on a case-by-case basis.